- Act as the single point of contact for the client after order placement and ensure excellent communication.
- Coordinate all post-order documentation including contract agreements, bank guarantees, and defect liability period records.
- Escalate and resolve on-site issues through coordination with procurement, operations, or project teams.
- Initiate and coordinate billing activities and ensure proactive payment follow-ups.
- Act as a bridge between clients and internal teams to ensure smooth information flow and problem solving.
- Build long-term client trust and ensure customer satisfaction through skilled handling of sensitive issues.
Required Skills & Competencies
- Excellent verbal and written communication skills in English and Hindi.
- Strong email writing etiquette with politeness and assertiveness.
- High patience and empathy for client issues.
- Strong documentation and organizational skills.
- Proactive follow-up and multitasking abilities.
- Basic understanding of billing, invoicing, and payment tracking.
Qualifications & Experience
- Graduate or Post-Graduate degree (preferred in Business Administration / Communication / Operations).
- Minimum 2–5 years of experience in Customer Relationship / Client Coordination / Key Account Management.
- Experience in EPC / Infrastructure / Electrical / Solar industry will be an added advantage.
- Proficiency in MS Office (Excel, Word, Outlook) and Google Workspace.