Customer Success Associate (Mumbai)

Customer Success Associate (Mumbai)

28 Oct
|
L.A. Technologies
|
Mumbai

28 Oct

L.A. Technologies

Mumbai

LA Technologies is looking for a Pre-Sales Tele caller with 0–3 years of experience in Telecom, IT Infrastructure, Networking or Cybersecurity solutions.

Location: BKC, Mumbai

Key Roles & Responsibilities

1. Lead Generation & Prospecting

- Identify and develop new B2B prospects through tele calling, email, WhatsApp and online research.
- Generate qualified leads across Telecom, IT Infrastructure, Networking and Cybersecurity.
- Maintain a structured database of prospects, decision-makers and opportunities.

2. Lead Qualification

- Understand customer requirements, business needs, branch/site requirements and technology environment.
- Qualify prospects based on requirement, budget, timeline and decision-making process.
- Capture accurate customer information and prepare requirement briefs for the sales team.

3. Pre-Sales Support

- Develop a basic understanding of solutions such as Broadband, ILL, SD-WAN, Managed Network Services, Cybersecurity, Firewall, Cloud, NOC/SOC and IT Infrastructure.
- Coordinate with the technical/pre-sales team for feasibility, solution design, BOM/BOQ and commercials.
- Support preparation and sharing of proposals, presentations and commercial offers.

4. Sales Coordination

- Schedule customer meetings, online demos and discussions for the sales team.
- Follow up on proposals, feasibility, commercials, negotiations and pending customer inputs.
- Maintain regular follow-ups until the opportunity moves to the next stage.

5. Lead Reporting

- Maintain daily call, lead and opportunity updates in ERP/Excel.
- Track lead status, follow-ups, meetings, proposals and closures.




- Share daily/weekly sales pipeline and activity reports with the reporting manager.

6. Customer & Internal Coordination

- Coordinate between customers, sales, pre-sales, NOC, operations and technical teams.
- Ensure customer requirements are communicated accurately to the relevant internal teams.
- Support smooth handover of qualified opportunities to the sales team.

Key Performance Indicators

- 100–150 quality outbound calls/day
- Qualified B2B discussions and lead generation
- Requirement/feasibility opportunities generated
- Customer meetings scheduled
- Proposals/BOQs progressed
- Follow-up discipline and pipeline conversion
- Contribution towards new customer acquisition and sales closure

Candidate Profile

- 1–3 years of relevant experience in Telecom / IT Infrastructure / Networking / Cybersecurity / B2B technology sales.
- Good communication, telecalling and follow-up skills.
- Ability to speak confidently with business and technology stakeholders.
- Basic understanding of B2B technology solutions.
- Positive email, Excel and CRM skills.
- Self-driven, target-oriented and willing to learn technology solutions.

IMMEDIATE JOINERS WILL BE GIVEN PREFERENCE.

Pay: ₹350,000.00 - ₹420,000.00 per year

Advantages:

- Health insurance
- Provident Fund

Application Question(s):

- How soon you are available to join?

Education:

- Bachelor's (Required)

Experience:

- Telemarketing: 1 year (Required)
- Outbound sales: 1 year (Required)
- IT sales: 1 year (Required)
- Networking/Cybersecurity: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Success Associate (Mumbai)
🏢 L.A. Technologies
📍 Mumbai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: customer success associate (mumbai) / mumbai

Subscribe to this job alert:

Get the latest job offers by email for: customer success associate (mumbai) / mumbai