Key Responsibilities

- Provide L2/L3 technical support for desktops, laptops, printers, servers, and other IT equipment.
- Diagnose and resolve complex hardware, software, OS, and system-related issues.
- Install, configure, maintain, and troubleshoot Windows, macOS, and Ubuntu operating systems.
- Troubleshoot and manage LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and network connectivity issues.
- Manage IT support requests through ticketing tools, ensuring timely resolution and proper escalation.
- Manage and maintain IT asset inventory, including hardware allocation, tracking, maintenance, and lifecycle management.
- Provide technical support for CCTV, biometric attendance/access-control systems, and related infrastructure.
- Manage and troubleshoot antivirus/endpoint security solutions and assist with firewall-related activities.
- Handle user account management, access permissions, system configurations, and security-related issues.
- Perform regular system health checks, preventive maintenance, updates, and patch management.
- Support employee onboarding and offboarding, including system setup, access provisioning, asset allocation, and recovery.
- Monitor IT infrastructure and proactively identify and resolve recurring technical issues.
- Coordinate with external vendors and service providers for hardware, software, networking, security, and maintenance requirements.
- Maintain accurate documentation of IT assets, incidents, configurations, troubleshooting activities, and resolutions.
- Assist in implementing and maintaining IT policies, security standards, backup procedures, and compliance requirements.




- Provide guidance and technical support to junior IT/Desktop Support team members.
- Ensure timely resolution of critical IT issues with minimal disruption to business operations.

Required Skills & Qualifications

- 7+ years of experience in IT Support, Desktop Support, System Administration, or IT Infrastructure Support.
- Strong knowledge of desktop/laptop hardware, peripherals, printers, and troubleshooting.
- Hands-on experience with Windows, macOS, and Ubuntu/Linux environments.
- Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
- Experience with ticketing systems and IT asset management tools.
- Hands-on knowledge of CCTV, biometric systems, access control, and related IT infrastructure.
- Good understanding of antivirus/endpoint security, firewall concepts, patching, and system security.
- Experience with user account management, permissions, onboarding/offboarding, and access control.
- Robust troubleshooting, analytical, and problem-solving skills.
- Ability to independently handle L2/L3 technical issues and infrastructure-related problems.
- Experience coordinating with vendors and third-party service providers.
- Good documentation and IT process management skills.
- Strong communication and coordination skills.
- Ability to manage multiple priorities and provide timely support in a fast-paced environment.
- Ability to mentor junior team members and take ownership of IT support operations.

Pay: ₹8,800.00 - ₹30,000.00 per month

Work Location: In person

📌 Senior Desktop Support Engineer (Navrangpura)
🏢 Mobio Solutions
📍 Navrangpura