About PropelOne

PropelOne is building a Voice AI powered operating system for home services contractors. We are hiring an engineer who can help customers by chat and phone, investigate issues, and fix the software behind them.

The role

You will help contractors use PropelOne with confidence. You will answer questions directly, troubleshoot problems, make changes across our application, and confirm that the solution worked for the customer. This role combines patient customer communication with hands on software development.

What you will own

- Provide live chat and phone support during scheduled working hours.
- Guide customers through product workflows and explain technical issues in plain language.
- Reproduce reported problems, inspect logs and data, and trace causes across React, Laravel, MySQL and integrations.
- Write, test and ship fixes and small product improvements.
- Keep customers informed until resolution and confirm that the solution worked.
- Escalate issues affecting calls, bookings, payments or customer data promptly.
- Turn recurring issues into improvements to the product, documentation or internal tools.
- Use coding agents during investigation, implementation and testing, while reviewing their output and verifying customer impact.

What you bring

- At least two years of professional software development experience.
- Practical experience with React, Laravel and MySQL.
- Experience using coding agents throughout the software development lifecycle.
- Confidence helping customers on the phone and through live chat.
- Clear spoken and written English, patience, and the ability to explain next steps.




- Strong debugging skills and ownership from the first report to customer confirmation.
- Sound judgment about when to resolve an issue independently and when to escalate.

Location: Remote
Working Hours: 10.00 pm to 6.30 am IST
Working Days : Monday to Friday

Pay: ₹70,000.00 - ₹100,000.00 per month

Benefits:

- Work from home

Application Question(s):

- How many years of skilled software development experience do you have, and how much hands-on experience do you have with React, Laravel, and MySQL? Please briefly describe a project where you used these technologies together.
- A customer reports that a booking is failing in the application. How would you investigate the issue, identify the root cause, and implement a fix using React, Laravel, and MySQL?
- Which AI coding agents have you used (such as Cursor, Claude Code, or GitHub Copilot), and how have you used them during investigation, coding, testing, and debugging? How do you verify that their suggested code is correct and safe to deploy?
- Suppose a customer is frustrated because a payment-related issue has not been resolved. How would you explain the problem, communicate the next steps, and keep the customer updated until the issue is resolved?
- Are you comfortable providing live support through both phone and chat during scheduled working hours while also investigating and fixing technical issues? Please share an example of how you managed a customer issue from the initial report to final resolution.
- What is your current CTC and your expected CTC?
- Can you join within a week?

Work Location: Remote

📌 Customer Support Engineer Full Stack (India)
🏢 PropelOne
📍 India