- Receive customers visiting the service center and understand their service requirements.
- Post-Service Follow-Ups (PSF): Conduct feedback calls after vehicle servicing to record customer ratings, comments, and suggestions
- Complaint & Issue Handling: Listen to client concerns, log complaints into the CRM/DMS (Dealer Management System), and coordinate with the workshop manager for prompt resolution
- Schedule and confirm vehicle service appointments.
- Make reminder calls to customers for periodic maintenance and upcoming services.
- Coordinate with Service Advisors, technicians, and other departments to ensure smooth service delivery.
- Keep customers informed about vehicle inspection, repair status, additional work, and expected delivery time.
- Follow up with customers after vehicle delivery to confirm satisfaction.
- Conduct customer satisfaction calls and collect feedback.




- Handle customer complaints professionally and coordinate with the concerned department for resolution.
- Maintain accurate customer and vehicle records in the CRM/DMS system.
- Promote service packages, periodic maintenance, accessories, extended warranty, and other after-sales products when applicable.
- Conduct follow-up calls for missed appointments and inactive/lost customers.
- Monitor customer satisfaction scores and work toward improving service experience.
- Prepare daily/weekly reports related to appointments, follow-ups, customer feedback, and complaints.
- Ensure proper documentation and compliance with dealership/service-center procedures.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Customer Service Executive (Edappally)
🏢 KUN Capital Automotive
📍 Edappally