Location : Imagicahealth , 109/110 Royal square near VIP circle,Utran
Job Description:
Imagica Health is looking for a Helpdesk Administrator to manage client queries, provide basic technical support, maintain records, and coordinate with internal teams to ensure smooth daily operations.
Key Responsibilities:
- Handle client queries through calls, emails, and messages.
- Provide basic technical and software support.
- Maintain records, reports, and data in Excel.
- Coordinate with internal teams for issue resolution and follow-ups.
- Track and update client issues in CRM or other systems.
- Assist with client onboarding and day-to-day support.
- Ensure timely resolution of client concerns.
Requirements:
- Freshers and candidates with 1 year of experience can apply.
- Positive communication skills in English and Hindi.
- Basic knowledge of MS Office and Excel.
- Good coordination, problem-solving, and follow-up skills.
- Experience in Helpdesk, Customer Support, BPO, or Administration is an advantage.
- CRM and ChatGPT knowledge will be an added advantage.
- Responsible, proactive, and willing to learn.