Job Title: Store Manager
Department: Retail Operations
Job Type: Full-time
Experience: 3–6 years preferred
Location: Chandrasekharpur
Salary: 26k-35k + Performance Incentives

Job Summary

We are looking for a dynamic, customer-focused, and result-oriented Store Manager to oversee the overall operations of our retail store. The ideal candidate will be responsible for driving sales growth, managing revenue and expenses, maintaining visual merchandising standards, controlling inventory, developing a high-performing team, and delivering an exceptional customer experience.

The Store Manager will ensure smooth daily operations, effective implementation of company SOPs, achievement of business targets, reduction of stock shrinkage, and continuous improvement in store performance. The candidate should have strong leadership skills, a commercial mindset, and the ability to develop the store towards independent and efficient operations.

Key Responsibilities1. Sales Growth & Business Performance

- Achieve monthly sales targets and drive business growth through effective sales planning and execution.
- Prepare and monitor daily and month-to-date (MTD) sales plans against targets and previous-year performance.
- Drive key retail KPIs, including Average Transaction Value (ATV), Average Basket Quantity (ABQ), Sales Per Day (SPD), and conversion, wherever applicable.
- Improve team productivity through effective customer engagement, upselling, and cross-selling.
- Implement and monitor WOW Card and Big Bill initiatives to improve customer loyalty and sales performance.
- Ensure excellent customer service by understanding customer needs and providing personalized product recommendations.
- Monitor daily business performance and take corrective action to achieve store targets.

2. Visual Merchandising & Store Presentation

- Maintain attractive, organized, and brand-compliant product displays.
- Ensure products are arranged according to brand, colour stories, product families, focal points, and promotional themes.
- Maintain proper signage, product visibility, and promotional displays.
- Ensure discounted products have accurate and clearly displayed before-and-after pricing as per company guidelines.
- Conduct regular display checks and ensure timely product replenishment.
- Maintain a clean, organized, and customer-ready store throughout operating hours.

3. Revenue Budget & Petty Cash Management

- Prepare and monitor daily and monthly revenue budgets and sales forecasts.
- Drive the annual sales growth objective of 30% over the previous year's performance, subject to the approved business plan.
- Analyse sales trends and identify opportunities to improve revenue and profitability.
- Manage petty cash and store expenses within the approved budget.
- Maintain accurate expense records, supporting documents, and authorization registers.
- Ensure compliance with company financial procedures and approval limits.

4. Inventory Management & Ageing Stock Control

- Maintain accurate stock records and ensure proper stock receiving, storage, replenishment, and movement.




- Implement FIFO (First In, First Out) wherever applicable to the product category and stock policy.
- Plan and coordinate regular stock counts, physical stocktakes, and global inventory audits.
- Monitor fast-moving, slow-moving, non-moving, and ageing inventory.
- Prepare monthly ageing stock and sales comparison reports and analyse inventory movement.
- Segregate ageing stock week-wise and implement action plans for timely liquidation in coordination with management.
- Forecast inventory requirements based on sales trends, market demand, seasonality, festivals, and upcoming promotions.
- Involve Team Leaders and sales associates in stock planning and product availability reviews.
- Minimize stock shrinkage, damage, discrepancies, and defective inventory through effective controls.

5. Team Leadership & Employee Development

- Recruit, train, and develop a capable and customer-focused retail team.
- Set transparent job expectations, individual responsibilities, and performance goals.
- Conduct regular product knowledge sessions, role-plays, and selling-skills training.
- Improve employee confidence, customer handling, negotiation, upselling, and cross-selling skills.
- Conduct daily morning briefings to review business performance, targets, priorities, and customer service standards.
- Monitor attendance, punctuality, grooming, discipline, and overall staff productivity.
- Provide regular feedback, coaching, and performance reviews.
- Organize weekly team-building and employee engagement activities, including Saturday activities as per the store calendar.
- Build a motivated, accountable, and high-performing team that contributes to customer satisfaction and repeat business.

6. Store Operations & SOP Compliance

- Plan and supervise daily store opening, closing, and operational activities.
- Ensure the store is fully prepared for business each day, including staff readiness, displays, stock availability, and system checks.
- Implement company SOPs, operational guidelines, security procedures, and audit requirements.
- Maintain the required GRAY file and ensure operational documents and records are up to date.
- Attend scheduled operational, weekly, and monthly review meetings.
- Coordinate with Head Office and other departments for smooth execution of business activities.
- Plan and execute below-the-line (BTL) promotional activities and relevant festive or cultural initiatives.
- Develop team capabilities and delegate responsibilities to improve operational efficiency and reduce dependency on constant managerial supervision.

7. Customer Experience & After-Sales Service

- Ensure a positive and consistent customer experience throughout the shopping journey.
- Handle customer complaints,



escalations, returns, and service-related concerns professionally.
- Monitor customer reviews and feedback and implement improvements where required.
- Coordinate the procurement and availability of spare parts required for luggage repairs and servicing.
- Work with the service team to ensure timely and consistent after-sales support.
- Coordinate the delivery of billed products to customers' doorsteps when required.
- Maintain effective communication with customers regarding service requests, repairs, and deliveries.
- Build customer trust, loyalty, repeat purchases, and positive word-of-mouth.

Candidate Requirements

- Graduate preferred; candidates with relevant retail management experience may also be considered.
- 3–6 years of experience in retail sales and store operations, preferably in luggage, handbags, fashion, lifestyle, footwear, accessories, or consumer goods.
- Previous experience managing a retail team and achieving sales targets.
- Strong understanding of retail KPIs, sales analysis, inventory management, and visual merchandising.
- Experience in petty cash management, expense control, and store reporting.
- Good knowledge of POS systems, MS Excel, inventory systems, and retail processes.
- Excellent communication, leadership, customer service, and problem-solving skills.
- Ability to coach employees, manage priorities, and work under sales targets.
- Willingness to work flexible hours, weekends, and during peak shopping periods.

Key Performance Indicators (KPIs)

The Store Manager's performance will be evaluated on the following metrics:

- Sales Performance: Monthly target versus achievement, sales growth, and daily sales productivity.
- Retail KPIs: ATV, ABQ, conversion rate, and Sales Per Day, as applicable.
- Customer Satisfaction: Customer reviews, positive feedback, complaint resolution, and repeat customer engagement.
- Customer Loyalty: WOW Card enrolments and related customer engagement targets.
- Inventory Control: Stock accuracy, shrinkage reduction, ageing stock liquidation, and defective stock control.
- Team Performance: Employee productivity, training completion, target achievement, attendance, and retention.
- Financial Management: Budget adherence, petty cash accuracy, and expense control.
- Operational Excellence: SOP compliance, audit performance, visual merchandising, and store readiness.
- After-Sales Service: Timely service resolution, spare-parts availability, and customer delivery coordination.

Compensation & Benefits

- Competitive salary based on experience and suitability.
- Performance-based incentives linked to store and individual KPIs.
- Opportunities for career growth in retail operations and leadership.
- Training and development opportunities.

How to Apply: Interested candidates with a strong background in retail sales, team management, and store operations are encouraged to apply.

Pay: ₹26,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Store Manager (Chandrasekharpur)
🏢 Panda Retail
📍 Chandrasekharpur