To manage end-to-end customer communication, provide accurate material status updates, and ensure high levels of customer satisfaction through consistent follow-ups and data management.
Key Responsibilities
1. Customer Communication & Updates
Serve as the primary point of contact for customers once material is received at the plant.
Proactively provide material status updates via phone calls and emails.
Respond promptly to customer inquiries using "Reply All" to ensure all stakeholders are kept in the loop regarding material progress.
2. Coordination & Scheduling
Liaise with internal teams to obtain accurate delivery dates and relay this information to customers.
Monitor production stages (Pre-Inspection, Production, or Final Inspection) using Q2P (Quote to Project) sheets to provide real-time updates.
3. Data Management & Reporting
Maintain and update critical operational documents, including:
Customer Order & Billing Records
Dispatch & Outsourcing Logs
Quarantine & SCOT (Supply Chain On-Time) Sheets
Ensure all data entry in Excel is accurate and up to date for internal tracking and auditing.
4. Feedback & Relationship Management
Conduct post-dispatch follow-ups with current customers within 15–20 days to ensure satisfaction.
Manage a recurring feedback cycle for regular customers every three months.
Document and maintain all customer feedback in dedicated Excel sheets to track service quality and communication history.
Pay: ₹50,000.00 - ₹70,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
📌 Sales Business Development Executive (BDE) (Vadodara)
🏢 Plasma spray processors
📍 Vadodara
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.