Job Responsibilities

- Handle customer queries and provide prompt support through live chat.
- Resolve customer issues efficiently while maintaining high customer satisfaction.
- Respond to customer inquiries professionally with accurate information.
- Manage multiple chat conversations simultaneously while maintaining response quality.
- Maintain excellent typing speed and accuracy to ensure quick responses.
- Follow company policies, process guidelines, and quality standards.
- Understand customer concerns and provide appropriate solutions within the defined turnaround time (TAT).
- Maintain proper documentation of customer interactions and update relevant records.
- Escalate complex issues to the appropriate department whenever required.
- Meet performance targets related to productivity, quality, response time, and customer satisfaction.
- Maintain skilled communication and ensure a positive customer experience.

Pay: ₹14,500.00 - ₹20,500.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Chat Support Executive (Indore)
🏢 SarvaKisan
📍 Indore