Job Title : Client Success & Implementation Intern

About ConnectStream

ConnectStream is a business communication technology company that helps businesses streamline customer engagement, automate workflows, and manage communications across multiple channels. Our solutions include omnichannel messaging, AI-powered chatbots, CRM, marketing automation, workflow automation, and business process integrations. We help businesses simplify communication, optimise operations, and grow faster.

Role Overview

ConnectStream is looking for a motivated and technically curious Client Success & Implementation Intern to join our team. You will work closely with clients and senior team members to understand customer requirements, coordinate onboarding, configure chatbots and automation workflows, and support clients throughout the implementation process. This internship offers hands-on exposure to real client projects, AI tools, business process automation, APIs, integrations, and customer success operations. We welcome freshers with a technical foundation, good communication skills, a problem-solving mindset, and a willingness to learn.

- Job Type : Full-time Internship
- Experience: Fresher / 0–1 Year
- Internship Duration: 3 Months (90 Working Days)
- Work Schedule: Monday to Saturday | 9:00 AM – 6:00 PM
- Stipend: ₹5,000 per month

Key Responsibilities

1. Client Communication

- Communicate professionally with assigned clients through approved communication channels.
- Understand client requirements and provide timely updates.
- Follow up on pending information, tasks, and implementation activities.

2. Client Onboarding and Implementation

- Assist with onboarding new clients and collecting the required information and documents.
- Coordinate implementation activities and track progress against agreed timelines.
- Help translate client requirements into clear implementation tasks.

3. Chatbot Configuration

- Create and configure chatbots based on client requirements.
- Assist with conversation flows, chatbot responses, and basic logic.




- Test chatbot functionality and resolve or escalate issues.

4. Workflow Automation

- Assist in creating and maintaining workflow automations using n8n or similar platforms.
- Understand workflow triggers, actions, conditions, and business logic.
- Support automation testing and troubleshooting.

5. Technical Integrations

- Assist with third-party integrations and API/webhook-based implementations.
- Learn how different business tools and communication platforms work together.
- Coordinate technical issues with senior team members.

6. Customer Support and Success

- Provide basic post-implementation support to assigned clients.
- Track client issues, coordinate resolutions, and escalate complex problems.
- Collect feedback and help improve the overall client experience.

7. Documentation and Task Management

- Maintain accurate client records, implementation notes, and technical documentation.
- Update task trackers and report progress on pending activities.
- Manage multiple assigned tasks while maintaining accuracy and timely follow-ups.

Eligibility Criteria

Candidates pursuing or having completed any of the following qualifications are welcome to apply:

- BCA / MCA
- B.Sc. Computer Science
- B.Tech / B.E. in Computer Science or Information Technology
- Other relevant technical degrees

Experience: Freshers and candidates with 0–1 year of relevant experience may apply.

Required Skills

- Good verbal and written communication skills in English.
- Basic understanding of HTML, CSS, and JavaScript.
- Logical thinking and problem-solving ability.
- Good organisational skills and attention to detail.




- Ability to understand client requirements and convert them into actionable tasks.
- Willingness to learn new technologies and business software.
- Ability to manage multiple tasks and follow up consistently.
- Familiarity with AI tools such as ChatGPT, Claude, or Google Gemini for research and problem-solving.

Preferred Skills (Not Mandatory)

- Basic knowledge of n8n or other workflow automation platforms.
- Familiarity with APIs, webhooks, and third-party integrations.
- Experience using Google Sheets for tracking and documentation.
- Basic understanding of CRM systems, chatbots, or customer support tools.
- Experience with Canva for creating basic client-facing visuals.
- Academic projects or personal projects involving automation, web development, or AI tools.

Key Performance Indicators (KPIs)

- Progress of assigned client onboarding activities.
- Completion of implementation tasks within agreed timelines.
- Quality and reliability of chatbot configurations and automation workflows.
- Timeliness and professionalism of client communication.
- Follow-up discipline and task completion.
- Timely resolution or escalation of client issues.
- Accuracy and completeness of documentation.
- Client feedback and satisfaction.

What You Will Gain

- Paid internship with hands-on learning experience.
- Opportunity for a permanent full-time role based on performance.
- Hands-on experience with AI chatbots and workflow automation.
- Exposure to real client onboarding and implementation projects.
- Practical learning in APIs, webhooks, integrations, and SaaS solutions.
- Experience in customer success and business communication technology.
- Mentorship and guidance from experienced team members.
- Prospect to develop technical, communication, and project coordination skills.

Application Process

Interested candidates can apply by submitting their updated resume. Shortlisted candidates will be contacted for the next step in the selection process.

Pay: From ₹5,000.00 per month

Work Location: In person

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