CRM & Backend Executive – Real Estate

Greetings from DirectusHR Services!

We are hiring for the position of CRM & Backend Executive with a leading company in the Real Estate industry.

Job Details

- Job Title: CRM & Backend Executive
- Industry: Real Estate
- Experience: Minimum 1 year of relevant experience in Real Estate CRM and Backend Operations
- Salary: ₹15,000 – ₹30,000 per month
- Openings: 1
- Employment Type: Full time

Job Responsibilities

1. CRM & Customer Relationship Management

- Manage post-sales client communication and onboarding after property bookings.
- Address customer queries related to payment schedules, property details, and possession timelines.
- Maintain accurate client information, booking details, and communication records in the CRM system.

2. Documentation & Compliance

- Verify KYC documents, booking forms, and payment proofs.
- Prepare and coordinate allotment letters, Builder-Buyer Agreements (BBA), and Agreements for Sale (AFS).
- Coordinate with clients, legal teams, and registration offices for property registration.

3. Payment Collections & Follow-ups

- Generate and send payment demand letters to clients.
- Follow up with customers and banks regarding outstanding payments and home loan disbursements.
- Coordinate with the Finance team for payment verification, receipt generation,



and account statements.

4. Backend Sales & Inventory Management

- Maintain and update property inventory records to ensure accurate booking status.
- Support the Sourcing team with Channel Partner (CP) documentation, brokerage invoices, and payment coordination.
- Process booking cancellations, inventory updates, and refund coordination.

5. MIS & Reporting

- Prepare daily and weekly MIS reports related to bookings, collections, outstanding payments, and inventory.
- Maintain organized physical and digital client records.
- Ensure data accuracy, confidentiality, and proper documentation.

Required Skills

- Minimum 1 year of experience in Real Estate CRM and Backend Operations.
- Knowledge of property booking documentation and post-sales processes.
- Experience with CRM software, Excel, and MIS reporting.
- Good communication, coordination, and follow-up skills.
- Solid attention to detail and documentation accuracy.
- Ability to coordinate with Sales, Sourcing, Finance, Legal teams, and customers.

Qualification

Graduation in any discipline preferred.

Location

Borivali Mumbai

Interested candidates can apply with their updated CV.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 CRM & Backend Executive -Real Estate (Borivali)
🏢 DirectUsHr Services
📍 Borivali