JOB DESCRIPTION

Sales & Customer Service Executive

Rome Your Way

Location: Old Goa Panjim, India

Employment Type: Full-time

Experience: 1–3 years preferred; freshers with strong communication and sales skills may apply

Working Hours: 9-hour shift, as assigned

Shift Options: 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM

Compensation: Fixed monthly salary + additional daily target-based incentives

About Rome Your Way

Rome Your Way provides self-drive car rental services in Goa, offering customers a choice of vehicles for exploring the destination at their own pace. The business also provides activities and experiences through its dedicated activities platform.

We are looking for a confident, customer-focused and sales-oriented skilled to manage all inbound calls, respond to customer enquiries, convert leads into bookings and deliver an excellent customer experience.

Role Overview

The Sales & Customer Service Executive will be responsible for handling all incoming customer calls and related enquiries for both car rentals and activities. The candidate will guide customers through available options, explain pricing and booking conditions, follow up on prospective bookings and coordinate confirmed reservations with the operations team.

The role combines customer service, reservation management and active sales conversion. The ideal candidate should be comfortable speaking with customers, identifying sales opportunities and working towards daily performance targets.

Key Responsibilities

1. Inbound Calls & Customer Enquiries

* Handle all inbound calls relating to car rentals, activities, existing bookings and general customer enquiries.

* Answer calls promptly and professionally, understand customer requirements and provide accurate information.

* Respond to enquiries received through WhatsApp and other assigned digital channels.

* Explain vehicle options, rental periods, pricing, availability, booking conditions and applicable charges.

* Provide information about activities, availability, inclusions, timings and booking procedures.

* Ensure every customer receives clear, helpful and courteous assistance.

2. Sales & Booking Conversion

* Convert incoming enquiries into confirmed car rental and activity bookings.

* Recommend suitable vehicles and experiences based on customer needs, group size, travel dates and budget.

* Follow up with interested customers who have not yet confirmed their bookings.





* Identify opportunities to cross-sell activities to car rental customers and vice versa.

* Encourage suitable upgrades, extended rental periods and additional services where appropriate.

* Work towards daily sales and booking targets.

* Maximise conversion opportunities while maintaining transparent and ethical sales practices.

3. Reservations & Booking Coordination

* Check vehicle and activity availability before confirming bookings.

* Record customer details, booking dates, rental duration, selected services and payment status accurately.

* Assist customers with booking confirmations, payment procedures and required documentation.

* Coordinate vehicle delivery, pickup and return arrangements with the operations team.

* Coordinate activity reservations, supplier confirmations and customer instructions.

* Handle booking amendments, extensions and cancellations in accordance with company policies.

* Ensure all confirmed bookings are communicated accurately to the relevant team.

4. Customer Support & Issue Resolution

* Assist customers with queries regarding existing reservations and service arrangements.

* Handle complaints, booking changes and customer concerns professionally.

* Coordinate with the operations team to resolve issues promptly.

* Keep customers informed about the status of their requests.

* Escalate emergencies, operational problems and exceptional cases to the appropriate person.

* Collect customer feedback and help maintain a high standard of service.

5. Lead Management & Daily Reporting

* Maintain accurate records of inbound calls, enquiries, follow-ups and confirmed bookings.

* Update the company’s designated booking system, CRM or reporting spreadsheet.

* Track daily enquiries, booking conversions, revenue and incentive-related performance.

* Record lost enquiries and, where possible, the reasons for non-conversion.

* Share daily sales and customer service reports with management.

* Follow company procedures for pricing, payments, customer communication and booking confirmation.

Skills & Qualifications

* Graduate or equivalent qualification preferred.





* Prior experience in sales, customer service, travel, tourism, hospitality or reservations is an advantage.

* Excellent spoken English and Hindi.

* Knowledge of Konkani, Marathi or other languages is an added advantage.

* Confident telephone communication and active listening skills.

* Ability to persuade customers, handle objections and close bookings.

* Good computer skills and familiarity with WhatsApp, email and online booking tools.

* Strong follow-up, organisation and multitasking abilities.

* Customer-friendly attitude, attention to detail and a sense of responsibility.

* Willingness to work either assigned shift, including weekends and public holidays when required.

Working Hours & Compensation

Working shifts

* Shift 1: 9:00 AM – 6:00 PM

* Shift 2: 10:00 AM – 7:00 PM

The employee will be assigned one of the above shifts according to the company’s operational requirements.

Salary and incentives

* Fixed monthly salary.

* Additional daily incentive linked to the achievement of assigned sales or booking targets.

* Incentive eligibility and payout will be governed by the company’s defined performance and incentive policy.

Key Performance Indicators (KPIs)

Performance will be evaluated on:

* Prompt and professional handling of all inbound calls.

* Number of enquiries converted into confirmed bookings.

* Daily booking and revenue targets achieved.

* Conversion rate for car rentals and activities.

* Effective follow-up on pending enquiries.

* Cross-selling and additional revenue generation.

* Accuracy of booking details and customer records.

* Customer satisfaction and complaint resolution.

* Compliance with company policies and reporting requirements.

Ideal Candidate

We are looking for someone who enjoys speaking with customers, has a natural ability to sell, takes ownership of enquiries and is motivated by achieving daily targets. The successful candidate should be able to balance excellent customer service with the commercial objective of converting enquiries into profitable bookings.

How to Apply

Interested candidates may share their updated CV and a brief introduction outlining their communication, sales or customer service experience.

Join Rome Your Way and help visitors discover Goa through convenient self-drive rentals and memorable experiences.

Pay: ₹10,000.00 - ₹34,000.00 per month

Work Location: In person

📌 Sales & Customer Service Executive (Goa)
🏢 ROME YOUR WAY
📍 Goa