Key Responsibilities

- Customer Engagement & Retention: Qualified management of premium, walk-in, and repeat customers to establish positive brand relationships and drive referrals.
- After-Sales Support: Oversee end-to-end after-sales journeys, tracking fulfillment benchmarks like deliveries, installations, and service requests.
- Escalation Resolution: Manage and swiftly resolve customer complaints and queries across email, phone, and digital touchpoints to maintain high satisfaction scores.
- CRM Data Optimization: Maintain up-to-date, accurate customer profiles, logs, and purchase lifecycle records within our CRM database system.
- Cross-Functional Synergy: Partner actively with Sales, Logistics, Finance, and Product teams to eliminate friction points in the client journey.
- Revenue Upselling: Strategically identify opportunities to cross-sell or upsell relevant high-quality electronic products and accessories during customer interactions.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Gurugram)
🏢 Vplak India
📍 Gurugram