28 Oct
|
Homaira
|
North Sikkim
28 Oct
Homaira
North Sikkim
About Homaira
Homaira is a luxury bespoke furniture and interior design brand under Solo Design India (parent company, a 25-year-old premium furniture brand). With 25+ years of manufacturing legacy and 1000+ residences executed, Homaira serves South Delhi/Gurugram HNIs, architects, and interior designers out of its MG Road studio.
Our Instagram handle: https://www.instagram.com/homaira_india?igsh=MWxmMmVpdWFkNnN6eg==
Role Summary
The Client Relationship & Project Manager will manage the complete client journey—from delivering a seamless in-store experience and client meetings to taking end-to-end ownership once the project is finalised. The role involves reviewing interior drawings, managing projects, coordinating with vendors and internal teams, conducting site visits, and ensuring smooth execution, timely delivery, and a high-quality client experience from start to finish.
Key Responsibilities
Store Experience & Client Dealing:
- Welcome and host clients in the showroom, understanding their requirements through attentive, structured conversation
- Maintain the showroom’s visual presentation and product display standards
- Be the client’s go-to point of contact for every question, update, and concern during their time in-store
Presentation & Estimate Support:
- Support the preparation of design presentations, BOQs, and cost estimates in coordination with the design/production team
- Ensure quotes shared with clients are accurate and aligned to what’s discussed in-store
Client Follow-Up:
- Own consistent, disciplined follow-up with prospective clients post-visit until a decision is reached
- Keep CRM records current: visit notes, quotes shared, next steps, timelines
Post-Sale Project Management (Closed Leads):
- Once a lead converts, own the client relationship end-to-end through to delivery
- Track order status, production timelines, and installation schedules, coordinating with the design and production teams
- Proactively update clients at each milestone so they’re never left wondering where their order stands
- Flag and resolve delays or issues before they become client complaints
- Confirm successful delivery and handle any post-delivery follow-up or feedback
Product & Category Knowledge:
- Build working knowledge of Homaira’s product range: materials, finishes, categories, and customization possibilities
- Be able to confidently answer client questions on materials, durability, and craftsmanship
What We’re Looking For
- Interior designer with 1–4 years of experience in client servicing, luxury retail or a project coordination role
- Highly organized, with the discipline to track multiple client journeys simultaneously without dropping details
- Solid client-facing presence: warm, attentive, comfortable with HNI clientele
- Comfortable supporting BOQs and presentations, even without owning them independently
- Prior experience in furniture, interiors, hospitality, or a related client-facing category preferred
Pay: ₹30,000.00 - ₹40,000.00 per month
Application Question(s):
- Have a bachelors degree in interior design or architecture?
Language:
- English (Required)
Work Location: In person
📌 Client Relationship Executive (North Sikkim)
🏢 Homaira
📍 North Sikkim