We are looking for a customer-focused and organized CRM to manage customer relationships, follow-ups, leads, and post-sales coordination. The candidate will be responsible for ensuring a smooth customer experience and maintaining accurate CRM records.
Key Responsibilities
- Manage customer enquiries, leads and follow-ups through CRM
- Maintain accurate customer and lead data in the CRM system
- Coordinate with Sales and Service teams for customer requirements
- Track customer follow-ups and ensure timely closures
- Handle customer feedback, complaints and queries
- Maintain daily CRM reports and follow-up reports
- Monitor pending leads and ensure regular follow-up
- Coordinate customer appointments, deliveries and service-related communication
- Ensure proper updating of customer interaction history
- Support customer retention and relationship-building activities
Required Skills
- Good communication and interpersonal skills
- Strong follow-up and coordination skills
- Good knowledge of MS Excel and CRM software
- Customer-service oriented approach
- Good data management and reporting skills
- Ability to manage multiple customers and follow-ups
- Good verbal and written communication
Qualification
Graduate in any discipline. Candidates with experience in automobile CRM will be preferred.
Preferred Candidate
- 4–8 years of relevant CRM experience
- Automobile dealership experience preferred
- Positive professional communication
- Strong ownership and follow-up ability
- Immediate joiners can be preferred/ with in 15 days