1. Day-to-Day Operations: Take full responsibility for the smooth functioning of daily outlet operations.

2. Sales and Service Monitoring: Monitor daily sales, customer service, and service standards throughout the day.

3.Staff Management: Manage staff deployment, attendance, punctuality, shift discipline, and work allocation.

4. Team Communication: Keep the team informed about daily targets, promotions, menu availability, and operational updates.

5. Food Quality and Consistency: Ensure food quality, presentation, portion control, and consistency meet company standards.

6. Outlet Opening and Closing: Verify outlet readiness before operations and ensure proper shutdown at the end of the day.

7. Checklist Compliance: Ensure all required opening, closing, and operational checklists are completed accurately and on time.

8. Documentation and Record Keeping: Maintain and control all required outlet records, including shift handover, wastage, inventory, complaints, and daily reports.

9. Wastage Control: Review wastage reports, investigate unusual losses, identify root causes, and take corrective action.

10. Receiving Controls (PO/GRN): Ensure all incoming goods are checked for quantity, quality, and condition against approved purchase orders and receiving documents.

11. Stock and Transfer Management: Monitor stock movement into and out of the outlet and ensure all transfers are properly recorded and authorized.

12. Inventory Management: Ensure scheduled stock counts are completed accurately, discrepancies are investigated, and stock levels are maintained.

13. Cash and Billing Control: Verify daily billing, cash collection, payment settlements, refunds, discounts, and closing reports.

14. Customer Complaint Management: Ensure customer complaints are recorded, investigated, resolved promptly,



and followed up with appropriate corrective action.

15. Equipment and Asset Control: Keep the outlet functional, ensure equipment is maintained, and prevent misuse or loss of company assets.

16. Sales and Menu Availability: Ensure the menu remains sellable by monitoring stock availability, product shortages, and timely replenishment.

17. Task Management: Maintain the outlet task workbook, assign responsibilities, monitor completion, and follow up on pending tasks.

18. Shift Handover: Ensure clear communication between outgoing and incoming shifts regarding sales, stock, staffing, maintenance, and pending issues.

19. Process and Policy Compliance: Ensure all approved company procedures, food safety standards, hygiene requirements, and operational policies are followed.

20. Performance Monitoring: Review outlet performance against sales targets, service standards, operational KPIs, and cost-control objectives.

21. Problem Solving and Follow-Up: Take ownership of operational issues, identify root causes, implement corrective actions, and verify that issues are resolved.

22. Team Training and Development: Train team members on standard operating procedures, product knowledge, service quality, hygiene, and job responsibilities.

23. Daily Outlet Reporting: Prepare and review the daily outlet report, ensuring that sales, staffing, stock, wastage, cash, and operational issues are accurately reported.

24. Accountability and Continuous Improvement: Maintain operational discipline, ensure accountability across the team, and continuously improve outlet efficiency, profitability, and customer satisfaction.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:

- Food provided
- Paid time off

Experience:

- Hospitality: 7 years (Preferred)

Work Location: In person

📌 Outlet Manager (Ambala)
🏢 Roots Specialty Coffee & Sandwiches
📍 Ambala