We are looking for a motivated and result-oriented Collection Executive to manage loan collections, follow up with customers for overdue payments, and ensure timely recovery of outstanding dues. The ideal candidate should have good communication, negotiation, and customer-handling skills, preferably with experience in the NBFC or financial services industry.
Key Responsibilities
- Follow up with customers regarding pending EMIs and overdue loan payments.
- Contact customers through phone calls and other approved communication channels to ensure timely collections.
- Explain outstanding dues, payment deadlines, and repayment options to customers.
- Maintain regular follow-ups with overdue and delinquent accounts.
- Resolve customer queries related to loan repayments and outstanding amounts.
- Maintain accurate records of collection activities, customer interactions, and payment commitments.
- Achieve monthly collection and recovery targets.
- Coordinate with the internal credit and collections teams regarding overdue accounts.
- Identify potential repayment issues and escalate cases as per company policy.
- Ensure all collection activities comply with company policies, applicable regulations, and fair customer-treatment practices.
Eligibility Criteria
- Education: Graduate in any discipline preferred.
- Experience: 1–3 years of experience in collections, loan recovery, or financial services preferred.
- Industry Preference: NBFC, banking, microfinance, personal loans, or other lending institutions.
- Skills Required:
- Positive communication and negotiation skills.
- Strong follow-up and customer-handling abilities.
- Target-oriented approach.
- Basic computer knowledge and MS Excel skills.
- Ability to handle difficult customer situations professionally.
Key Performance Indicators (KPIs)
- Monthly collection and recovery targets achieved.
- Reduction in overdue payments.
- Number of successful customer follow-ups.
- Recovery rate and resolution of delinquent accounts.
- Accuracy of collection records and timely reporting.