Job Description – Executive – Documentation & Customer Service (CHA)
Department: CHA (Custom House Agent)
Location: Chennai
Experience: 2-3 Years
Employment Type: Full-Time
Job Summary
We are looking for an Executive – Documentation & Customer Service for our CHA operations in Chennai. The candidate will be responsible for handling customs documentation, customer coordination, shipment tracking, and supporting smooth import/export clearance activities.
Key Responsibilities
- Prepare import and export documentation.
- Process Shipping Bills and Bills of Entry.
- Coordinate with Customs, Port authorities, Shipping Lines, and customers.
- Track shipment clearance status.
- Ensure timely submission of documents.
- Handle customer queries and provide updates.
- Maintain documentation records.
- Coordinate with transport and warehouse teams.
- Support compliance and audit requirements.
- Prepare operational MIS reports.
Required Skills
- Knowledge of CHA documentation.
- Basic understanding of Customs procedures.
- Customer service skills.
- MS Office proficiency.
- Positive communication skills.
- Attention to detail.
Educational Qualification
- Any Bachelor’s Degree.
- Logistics/Customs certification preferred.
Preferred Industry Experience
- CHA
- Logistics
- Shipping
- Freight Forwarding
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 CHA ( Documentation & CS ) (Chennai)
🏢 Surmount Logistics Solutions
📍 Chennai
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