Job Title: Operations Manager

Experience:
3–5 Years

Education:
Bachelor's/Master's Degree in Life Sciences or a related discipline Department: Logistics & Operations Job Summary We are looking for an experienced and result-oriented LME Operations Manager to oversee last-mile operations, manage runner teams, optimize pickup routes, and ensure timely and efficient collection of samples/materials across assigned locations. The ideal candidate should have strong team management, operational planning, and problem-solving skills, preferably with experience in healthcare, diagnostics, or laboratory operations.

Key Responsibilities
• Manage daily deployment, attendance, productivity, and performance of LME/Runners across assigned locations.
• Plan and optimize pickup routes to maximize coverage and minimize travel time, fuel consumption, and operational costs.
• Ensure scheduled pickups are completed within defined Turnaround Time (TAT) and service-level requirements.
• Monitor daily pickup records, validate operational data, and ensure accurate reporting.
• Calculate, verify, and coordinate weekly runner payouts based on completed pickups.
• Track operational KPIs, identify performance gaps, and implement corrective actions to improve productivity.
• Handle runner escalations, route disruptions, absenteeism, and replacement planning.
• Ensure compliance with SOPs for sample/material collection, handling, transportation, and safety.




• Coordinate with internal departments and stakeholders to resolve operational issues and maintain service quality.
• Drive continuous improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
• Prepare daily, weekly, and monthly operational reports and share performance updates with management. Required Qualifications
• 3–5 years of experience in logistics, last-mile operations, field operations, or team management.
• Bachelor's or Master's degree in Life Sciences or a related field.
• Proven experience managing field teams, runners, delivery personnel, or collection operations.
• Strong knowledge of route planning, manpower deployment, and operational KPI monitoring.
• Positive analytical, communication, coordination, and problem-solving skills.
• Proficiency in MS Excel, Google Sheets, and operational reporting tools.
• Ability to manage multiple locations and meet time-sensitive operational targets. Preferred Experience
• Experience in healthcare, diagnostics, laboratory operations, or medical sample logistics.
• Familiarity with sample-handling SOPs and time-sensitive pickup processes.
• Experience in manpower planning, cost optimization, and team performance management. Key Competencies
• Leadership and team management
• Route optimization and operational planning
• Performance monitoring and cost control
• Escalation and conflict management
• Data analysis and reporting
• Process improvement and SOP compliance

📌 Operations Manager (India)
🏢 AVMLabs Cloud
📍 India