We are seeking a detail-oriented qualified to manage ATS customer support, system configuration, data migration, reporting, and third-party integrations. The ideal candidate should have strong Excel and Power Query skills, excellent communication, and experience in technical or application support. Requirements

Key Responsibilities
• Resolve customer queries related to ATS functionality, configurations, workflows, and troubleshooting via email and calls.
• Support ATS configuration, report generation,

job description
settings, and careers page applications.
• Perform historical data cleaning, mapping, validation, and migration in coordination with customers and technical teams.
• Configure third-party integrations, including vendor IDs, packages, billing codes, and related settings.
• Use Excel and Power Query for data transformation, reconciliation, and validation; support existing Power BI reports and dashboards.
• Track issues, document resolutions,



and coordinate with internal teams for timely closure. Required Skills & Tools
• 3–4 years of experience in customer support, technical/application support, or business operations.
• Advanced Excel skills, including formulas, lookups, pivot tables, and data validation.
• Familiarity with Power Query, Power BI, and data migration processes.
• Strong analytical, troubleshooting, multitasking, and coordination skills.
• Excellent written and verbal English communication.
• Working knowledge of Microsoft 365, Salesforce/HubSpot or similar CRM tools, Jira, and Azure DevOps (ADO). Preferred Qualifications
• Experience with ATS platforms and recruitment workflows.
• Exposure to SaaS application support, system imports, data mapping, and third-party integrations.

📌 ATS Customer Support (India)
🏢 Virtual Binz
📍 India