Must Have Experience
· Experienced in implementation of ITSM solution using industry best practices
· Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
· Good experience of Service Portal and widget creation
· Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
· Knowledge of Authentication via Auth 2.0, certificates and Mid Server
· Implemented ServiceNow project in Domain separated instance
· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
· Good knowledge of MID Server installation and management




· Experience of custom applications development
· Experience of LDAP/Active Directory/SSO implementation
· Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation Positive to have Experience
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· Experience in working on Performance Analytics
· Design and modification of ServiceNow Service Portal.
· Review existing set up and provide best practice recommendations in line with the OEM
· Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
· Experience with HTML coding and Jelly script strongly preferred

📌 ESM Architect (India)
🏢 Hexaware
📍 India