Designs, develops, and tests complex software solutions. Investigates, diagnoses, and resolves complex and/or challenging technical issues. Performs system maintenance and updates. Customizes software settings to meet specific requirements. Creates project plans and defines scope for medium or mid-term projects. Drives the planning and execution of change management strategies. Documents software implementation requirements and specifications. Drives the implementation process changes to increase efficiency. Leads partnerships with cross-functional teams on projects.