1. Manage customer interactions through phone, email, WhatsApp, and other communication channels.
2. Maintain and update customer records in the CRM system.
3. Resolve customer queries and complaints in a timely manner.
4. Follow up with customers regarding orders, feedback, and service requests.
5. Coordinate with Sales, E-commerce, Warehouse, and Dispatch teams for smooth order processing.
6. Generate customer reports and maintain accurate documentation.
7. Build long-term customer relationships and improve customer retention.
8. Support customer engagement campaigns and promotional activities.
9. Ensure high levels of customer satisfaction and service quality.