Description

Key Responsibilities

- Diagnose and resolve configuration/setup changes, Fast Formula issues, and extension/report defects across the HCM module family.

- Own resolution of issues on the ADP, CIGNA and UNIFYHR seams, coordinating with the Technical and Integration Consultant on FBDI/HDL and interface faults.

- Lead root cause analysis, problem management, and enhancement design for HCM incidents; own regression scope for the module family.

- Support the payroll and payment cycle watch roster on published run dates.

- Assess HCM-specific impact during quarterly Oracle update readiness reviews (e.g., HCM Qualified Activity Center and agentic HR capability rollouts).

- Escalate to Oracle Support (L4) via delegated CSI for confirmed product defects.





Required Skills & Experience

- Deep functional expertise across core HCM modules with hands-on payroll-cycle ownership.

- Working knowledge of Fast Formula and HCM security configuration.

- Experience managing third-party payroll/benefits integration seams (ADP, CIGNA or equivalent).

- Ability to operate within a 30-minute P1 escalation SLA from L2.

Accountable KPIs / Success Measures

- Payroll cycle continuity with zero engagement-attributable delay.

- L2-resolved rate of 70% without L3 escalation for HCM tickets.

📌 ESaaS - Oracle - Functional - HCM Lead (India)
🏢 Zensar Technologies
📍 India