- Managing the portfolio by strategizing and driving collections for the assigned region.
- Setting up and managing tele-calling for the product
- Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies.
- Driving the compliance to collection processes and adherence to KPI.
- Drive Higher resolution rates across buckets. Reviewing collections priorities to deliver superior client experience.
- Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.
- Identify, develop and continuously improve collections process to ensure overall efficiency
- Develop in an in-depth understanding collections SOP and drive implementation
- Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines.
- Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations.
- Create processes, reviews and monitoring policies to identify early warning signals on credit quality and defaults.
- Managing expense and lead systemic (technology) enhancements. Managing and driving units’
productivity and performance through balance scorecards/ performance enhancer programs.
- To design Customer Segmentation and Treatment Analysis, designing Champion and Challenger programs.