- Manage customer portfolios and follow up on outstanding payments.
- Monitor Accounts Receivable (AR) ageing and overdue invoices.
- Handle customer disputes related to invoices, pricing, taxes, and billing.
- Coordinate with internal teams to resolve payment and invoice issues.
- Track customer payment commitments and maintain accurate records.
- Support account reconciliation and cash application activities.
- Prepare daily, weekly, and monthly reports on collections and disputes.
- Maintain customer records and follow company policies and procedures.
Mandatory Requirements
- Minimum 2 years of overall experience.
- At least 1 years of experience in Dispute Management and/or O2C.
- Experience in B2B Collections and customer portfolio handling.
- International voice process experience is mandatory.
- Graduation is mandatory.
- Positive English communication skills.
- Must be comfortable working in US shifts.
Skills:- Collections, Dispute Management, Accounts receivable, Order to cash, Invoices, Billing, Collections Management, B2B Collections, O2C, Account reconciliation, Cash Application and Portfolio management