What Youll Be Doing (position summary):

The Director, Retail Banking Operations is responsible for providing strategic leadership and oversight to the Hyderabad-based Retail Banking Operations, ensuring the delivery of high-quality, cost-effective lending processes and services aligned with CIBCs strategic objectives. The incumbent drives operational excellence, risk management, and transformation initiatives, enabling the business to meet current and future growth objectives through flawless execution, innovation, and stakeholder engagement.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

- Lead and direct the Retail Banking Operations organization, setting strategic direction and ensuring alignment with enterprise goals
- Oversee end-to-end processing operations, ensuring efficiency, compliance, and adherence to Service Level Agreements
- Champion process transformation initiatives to optimize turnaround times, reduce operational risk, and enhance service delivery
- Ensure rigorous compliance with regulatory and internal policy requirements across all activities within scope
- Develop, mentor, and empower their team, fostering a culture of accountability, collaboration, and excellence
- Build and maintain effective relationships with internal and external stakeholders, including senior management, audit, and regulatory bodies
- Monitor, analyze, and report on key performance indicators, driving continuous improvement and strategic decision-making
- Manage budgets, resource allocation, and business planning for the division
- Represent divicion in enterprise-wide programs and strategic initiatives




- Build and maintain robust partnerships with senior leaders across key business units, risk, compliance, and operations to align strategic objectives and deliver integrated solutions
- Collaborate with cross-functional teams to drive enterprise initiatives, champion process improvements, and support regulatory compliance
- Represent the business area in executive forums and enterprise committees, advocating for priorities and influencing organizational direction

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

JOB DIMENSIONS:

Experience: 12+ years of experience

- As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination
- Oversees the strategic delivery and continuous improvement of end-to-end retail banking operations, ensuring efficient, high-quality, and compliant service for CIBCs retail client base
- Drives alignment with CIBCs objectives for client satisfaction, operational excellence, risk mitigation, and regulatory adherence
- Leads a large, multi-disciplinary team, managing people, performance,



and operational risk while driving organizational change across the Retail Banking Operations division
- Champions transformation initiatives to optimize processes, technology integration, and service delivery
- Manages significant operational budgets and resources, ensuring cost-effective service delivery and optimization of business outcomes
- Collaborates with executive leadership and cross-functional teams to implement strategic initiatives and support enterprise goals

Who You Are (skills/qualifications):

- Bachelor's degree in Business, Finance, Operations Management or related field (master's degree preferred)
- 12+ years of progressive experience in financial services, including significant leadership roles at a business unit or enterprise level
- Professional certifications in operations, risk management, or financial services preferred
- Demonstrated expertise in retail lending operations, credit products, and regulatory frameworks
- Advanced strategic planning, business transformation, and operational management skills
- Proven leadership and people management capabilities at a director or enterprise level
- Superior analytical, problem-solving, and decision-making skills
- Proficiency with credit processing systems, workflow management tools, and enterprise technology platforms
- Excellent communication, interpersonal, and stakeholder engagement skills
- Strong financial acumen and experience managing large budgets and resources
- Proficiency in English (written and verbal)

Privacy:

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📌 Director, Retail Banking Operations (India)
🏢 CIBC India
📍 India