Why this role exists:

The Associate Engineer - Tech Apps provides platform configuration, administration, operational incident resolution, and quality assurance across Officeworks' Technology Applications ecosystem. The role supports vendor-managed applications and SaaS platforms across the Tech Apps portfolio, including Atlassian (Jira and Confluence, bitbucket, Atlassian Gaurd), Datadog, Dynatrace, Monday.com, Mural/Miro, Service Now (including the Supplier Portal), Sumologic, and xMatters, focusing on platform customisation, system health, routine administration, and workflow optimisation.

Working within a cross-functional pod, the role collaborates with technical teams and internal stakeholders to ensure platform capabilities align with operational requirements. It provides end-to-end support for business initiatives by contributing platform and configuration expertise to requirements led by Product Orchestrators, overseeing functional configurations, managing defect prioritisation, and executing core testing standards to ensure reliable, high-quality software delivery.
Qualifications and work experience:

Essential:

- Education: Tertiary degree in Information Technology, Computer Science, Software Engineering, or a related field.
- Experience: 2 years of experience in an IT platform support, systems administration, or technical application support engineering role.
- Workflow and Configuration Tooling: Hands-on experience configuring forms, fields, automated workflows,



and reporting dashboards in vendor SaaS platforms (e.g., Service Now( min.2 Yrs) modules, Atlassian Jira/Confluence, Monday.com).
- Integration Baseline: Baseline understanding of API-based and platform-to-platform integrations, with the ability to recognise, describe, and log data payload or connection failures between systems.
- Quality Assurance: Practical familiarity with software QA practices, including test script writing, execution, defect logging, and release verification across the application lifecycle.
- Service Management: Practical understanding of ITIL frameworks (Incident, Problem, Change Management) and operational support rhythms, including participation in on-call support.
- Problem Solving: Analytical capability to troubleshoot platform configuration errors, examine system logs, and isolate technical root causes.
- Communication: Clear verbal and written communication skills to collaborate effectively with cross-functional teams and translate technical issues for business users. Licensing experience

Positive to Have:

- Candidate with RPA experience is desireable.
- Industry Context: Exposure to technology platforms within a retail, e-commerce, or corporate enterprise environment.
- Professional Certification: ITIL Foundation certification, Service Now System Administrator (CSA), or Atlassian Certified Associate credential / Monday.com admin certification

📌 Associate Engineer - Tech Apps (India)
🏢 Officeworks
📍 India