+ Perform day-to-day **SAP Basis administration and operational support** across ECC, S/4HANA and related SAP systems. + Support **RISE with SAP / S/4HANA Cloud Private Edition** environments and coordinate activities with SAP ECS/RISE teams. + Manage and monitor SAP system availability, performance, background jobs, work processes, dumps, locks, RFCs and interfaces. + Perform **system start/stop, client administration, transport management and system refresh/copy activities** . + Support **SAP kernel upgrades, Support Package/Stack upgrades, SPS updates and SAP Notes implementation** . + Perform SAP HANA administration activities, including monitoring, performance analysis, backup coordination and troubleshooting. + Coordinate infrastructure-level activities such as OS, database, backup, restore, patching and maintenance with **SAP RISE/ECS teams** . + Raise and manage **SAP support cases/service requests** , including follow-up with SAP until resolution. + Support planned maintenance, upgrades, migrations and Production cutover activities. + Perform proactive system monitoring, capacity/performance analysis and issue resolution. + Support **High Availability, Disaster Recovery and Business Continuity** activities. + Work with functional, development, security, integration and infrastructure teams to troubleshoot SAP issues. + Follow change, incident and problem management processes and maintain operational documentation/SOPs. + Provide support for critical Production incidents and participate in **on-call/weekend activities** where required.



**Required Skills** + Strong hands-on experience in **SAP Basis Administration** . + Experience supporting **SAP ECC and S/4HANA landscapes** . + Hands-on knowledge of **RISE with SAP / SAP S/4HANA Cloud Private Edition** . + Good understanding of the **shared responsibility model between customer/partner and SAP ECS** in a RISE landscape. + Solid knowledge of **SAP HANA Database administration and monitoring** . + Experience with **SAP Solution Manager and/or SAP Cloud ALM** . + Experience with SAP system upgrades, kernel upgrades, patching, migrations and system refreshes. + Strong understanding of **TMS, RFC, SAP Notes, background jobs, spool, dumps, locks and performance monitoring** . + Experience in coordinating SAP-managed cloud activities through **SAP for Me / service requests and support cases** . + Good understanding of **HA/DR, backup/recovery, security, SSL certificates and connectivity** . + Knowledge of hyperscalers such as **Microsoft Azure, AWS or Google Cloud** would be an advantage. + Strong troubleshooting, communication and stakeholder-management skills. **Preferred Skills** + SAP Basis/S/4HANA or RISE-related certification. + Experience with **SAP BTP connectivity and Cloud Connector** . + Experience in SAP migrations from on-premise environments to **RISE with SAP** . + Knowledge of ITIL-based Incident, Problem and Change Management processes. + Experience working in large global SAP landscapes and Production support environments.

📌 SAP BASIS (Bengaluru)
🏢 NTT America
📍 Bengaluru