Key Responsibilities
• Facilitate Scrum ceremonies, coach the team in Agile practices, and drive continuous improvement.
• Identify and remove impediments; manage delivery risks, dependencies, and release readiness.
• Partner with the Product Owner to maintain a prioritised, refined, and delivery-ready backlog.
• Elicit and analyse business needs through workshops, interviews, process reviews, and discovery sessions.
• Create epics, user stories, functional and non-functional requirements, process flows, and acceptance criteria.
• Maintain requirement traceability and support solution validation, UAT, and defect triage.
• Align business, product, design, engineering, and QA stakeholders on scope, priorities, risks, and decisions.
• Track Agile delivery metrics and governance artefacts to improve predictability, quality, and transparency. Required Skills and Experience
• 5+ years across Agile delivery, Scrum Master,



and/or Business Analysis roles, including 2+ years facilitating Agile teams.
• Solid knowledge of Scrum, requirements elicitation, process modelling, user stories, acceptance criteria, and UAT.
• Excellent facilitation, coaching, analytical, stakeholder management, and communication skills.
• Experience with Jira or Azure DevOps, Confluence, and process-modelling tools.
• Bachelor’s degree or equivalent professional experience; CSM/PSM and ECBA/CCBA/CBAP/PMI-PBA certifications preferred. Success Measures
• Predictable delivery and achievement of Sprint Goals.
• Clear, testable requirements with reduced rework and defects.
• Timely resolution of impediments, risks, and dependencies.
• Strong stakeholder alignment and continuous improvement.

📌 Senior Scrum Master/Business Analyst (India)
🏢 Genpact
📍 India