Company Description Bhanzu is transforming how children learn math by combining strong pedagogy with modern technology to help learners think sharper, move faster, and gain confidence. Founded by Neelakantha Bhanu, known as the World’s Fastest Human Calculator, Bhanzu serves over 70,000 students across 20+ countries, including the US, UK, Canada, Australia, New Zealand, and the Middle East. The company’s global classroom rating of 4.93/5 reflects its focus on high-quality, engaging learning experiences. Bhanzu is powered by a diverse team of educators, engineers, designers, and creators working across product, growth, content, and engineering. Headquartered in Bengaluru, Bhanzu aims to make world-class math education universally accessible and reach 1 million learners worldwide. Role Description This is a full-time remote role for a Customer Support Executive. The Customer Support Executive will handle incoming queries from learners and families through chat, email, and calls, ensuring prompt and accurate responses. The role involves resolving product and account-related issues, guiding users through online platforms, and collaborating with internal teams to escalate and track more complex concerns. The individual will proactively follow up to ensure customer satisfaction, maintain detailed records in support tools or CRM systems, and share feedback to help improve processes and learner experience.



The role also includes working in shifts when needed, meeting response-time and quality targets, and representing Bhanzu’s mission with empathy and professionalism. Qualifications
• Candidates should possess strong Customer Support and Customer Service skills to manage inquiries and build positive relationships with learners and families.
• Candidates should possess Customer Satisfaction skills to handle feedback, resolve concerns, and ensure a high-quality experience across all interactions.
• Candidates should possess Online Support skills to assist users on digital platforms, virtual classrooms, and web or mobile interfaces.
• Candidates should possess Technical Support skills to troubleshoot basic platform, login, and usage issues and coordinate with technical teams when needed.
• Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
• Ability to stay calm under pressure, manage multiple conversations, and work effectively in remote, cross-functional teams.
• Prior experience in edtech, customer support, or call center environments is preferred but not mandatory.
• Comfort with using CRM tools, ticketing systems, and common collaboration software; willingness to work flexible schedule if required.

📌 Customer Support Executive (Bengaluru)
🏢 Bhanzu
📍 Bengaluru