Workforce Management Analyst

Location:
Infopark, Kochi, Kerala

Experience:
2–5 Years in workforce management Qualification: Bachelor's Degree (Mandatory) Salary Package: Up to ₹9 LPA Job Summary We are looking for a skilled and detail-oriented Workforce Management (WFM) Analyst with 2–5 years of relevant experience. The ideal candidate should have solid analytical skills and hands-on experience in workforce planning, forecasting, scheduling, real-time monitoring, and performance reporting to ensure optimal resource utilization and operational efficiency. Responsibilities
• Manage workforce forecasting, capacity planning, and scheduling to meet business requirements.
• Monitor real-time workforce performance, employee adherence, and productivity.
• Prepare and optimize staffing schedules based on workload forecasts and operational requirements.
• Track key workforce metrics such as service levels, occupancy, utilization, shrinkage, and schedule adherence.
• Analyze workforce data to identify trends, staffing gaps, and opportunities for process improvement.
• Prepare daily, weekly,



and monthly MIS reports and performance dashboards.
• Coordinate with operations and management teams to ensure effective workforce allocation.
• Monitor absenteeism, leave patterns, and staffing requirements.
• Recommend strategies to improve workforce efficiency and achieve operational targets. Requirements
• Bachelor's Degree in any discipline is mandatory.
• 2–5 years of hands-on experience in Workforce Management.
• Strong knowledge of workforce forecasting, scheduling, capacity planning, and real-time management.
• Advanced proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and reporting.
• Experience with workforce management tools such as NICE, Verint, Genesys, or similar platforms is preferred.
• Experience in BPO, contact centre, or service operations workforce management.
• Knowledge of Power BI or other reporting and visualization tools.
• Experience in workforce optimization and process improvement.

📌 Workforce Management Analyst (India)
🏢 advenxa
📍 India