Dynamics 365 Solution Architect with proven Customer Service case-management implementation experience, rather than a general Dynamics CRM architect.
• Strong experience architecting Dynamics 365 Customer Service solutions.
• Expertise in Dataverse, Power Platform, Unified Routing, Business Process Flows, and SLAs.
• Experience designing enterprise integrations using REST APIs and Azure services.
• Ability to lead technical design, architecture reviews, and development teams.
• Previous end-to-end Dynamics 365 implementation experience required. Responsibilities
• Dynamics 365 case management and advanced routing: Experience with Business Process Flows, Unified Routing, SLA tracking, configurable workflows, and approval hierarchies.
• Five9–Dynamics 365 integration: Practical experience with CTI integration, screen-pop, interaction logging, and case creation.
• Enterprise BOS integration:



Backend developers capable of implementing changes to transaction, account, payment, and collections services, not merely consuming existing APIs. Qualifications
• Bachelor's degree in Computer Science, Engineering, or Mathematics

Experience:
10+ years
• Strong experience architecting Dynamics 365 Customer Service solutions.
• Expertise in Dataverse, Power Platform, Unified Routing, Business Process Flows, and SLAs.
• Experience designing enterprise integrations using REST APIs and Azure services.
• Ability to lead technical design, architecture reviews, and development teams.
• Previous end-to-end Dynamics 365 implementation experience required.
• Robust interpersonal and collaboration skills
• Ability to demonstrate technical concepts to non-technical audiences

📌 Microsoft Dynamics 365 Solution Architect (Bengaluru)
🏢 ProcessQ
📍 Bengaluru