Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human empathy to deliver smarter, more modern customer experiences. TP focuses on creating intelligent, future-ready solutions that support clients across diverse industries. Team members join a company that values innovation, adaptability, and strong human connections. Working at TP means contributing to a forward-looking organization that is committed to shaping the future of customer experience. Role Description The Customer Support Advisor is a full time remote role responsible for delivering high-quality support and service to customers through various contact channels, such as phone, email, and chat. Day-to-day tasks include responding to inquiries, resolving issues efficiently, and providing clear, empathetic guidance to customers. The advisor will document interactions accurately, follow established procedures, and escalate complex cases when necessary. This role also involves collaborating with internal teams to improve service processes, maintaining up-to-date knowledge of products and services,



and contributing to customer satisfaction and loyalty. The position requires consistent professionalism, reliability, and the ability to work effectively in a remote environment. Qualifications
• Strong skills in Customer Support and Customer Contact, with the ability to manage inquiries across multiple channels.
• Ability to drive Customer Satisfaction through active listening, problem-solving, and a customer-centric approach.
• Experience or aptitude in Client Counseling, offering clear guidance and support tailored to individual customer needs.
• Excellent Communication skills, including clear written and verbal communication in en_US.
• Comfort with remote work tools, basic computer literacy, and the ability to learn recent systems quickly.
• Proven reliability, time management, and attention to detail in a full-time role.
• Previous experience in customer service, contact centers, or digital support environments is beneficial.
• High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.

📌 Customer Support Advisor (India)
🏢 TP
📍 India