Director – Strategic Customer Acquisition & Revenue Growth

Location:
Pune (Work from Office) Reporting To: COO / Managing Director

About the Role
We are looking for a high-energy, revenue-focused business leader who combines the mindset of a hunter with the maturity of a strategic account leader. This role will be responsible for driving strategic customer acquisition, expanding existing accounts, managing key customer relationships, leading large delivery teams, and owning the P&L; of assigned business units. The ideal candidate has progressed from individual contributor sales roles into leadership positions and has successfully acquired current customers, built and expanded strategic accounts, developed high-performing teams, and delivered measurable revenue outcomes within IT Services, Technology Services, BPO, Demand Generation, Marketing Services, or Digital Services organizations. Preference will be given to candidates with experience in startups and mid-sized organizations. Profiles from large organizations are not preferred. This is a leadership position offering significant autonomy, influence, and growth opportunities. The individual will actively contribute to the company's business strategy, customer acquisition roadmap, and future expansion plans.

Key Responsibilities
1. Strategic Customer Acquisition & Revenue Growth Drive new customer acquisition and revenue growth across assigned business units. Identify, prospect, and convert high-value business opportunities into long-term customer relationships. Develop and execute strategic sales plans to penetrate new markets and acquire key accounts. Identify growth opportunities within existing customers through upselling, cross-selling, and service expansion. Build and maintain executive-level relationships with customer stakeholders and decision-makers. Develop account plans, revenue forecasts,



and customer expansion roadmaps. Drive customer retention, renewals, and long-term account profitability. Own business unit P&L; and profitability targets. 2. Strategic Account Management Act as the primary relationship owner for strategic customer accounts. Build strong relationships with decision-makers and influencers across customer organizations. Ensure high customer satisfaction, retention, and long-term partnership growth. Lead quarterly and annual business reviews with customers. Proactively manage customer expectations, escalations, and relationship risks. Identify opportunities to strengthen customer engagement and maximize account value. 3. Operational Leadership Serve as the bridge between customers and internal execution teams. Lead and mentor teams comprising Program Managers, Assistant Program Managers, Team Leads, and Business Development Specialists. Ensure delivery excellence and achievement of customer SLAs, KPIs, and business outcomes. Build scalable operational processes, governance models, and best practices. Drive productivity, quality improvements, and operational efficiency initiatives. Foster a culture of accountability, ownership, collaboration, and continuous improvement. 4. Business Strategy & Governance Conduct regular SWOT analysis of operations, customers, competitors, and market opportunities. Present monthly and quarterly business reviews, revenue forecasts, strategic plans, and performance achievements. Partner with Sales, Marketing, Digital, and Delivery teams to improve customer outcomes and accelerate business growth. Monitor market trends and identify new business opportunities aligned with the company's service offerings. Contribute actively to the company's strategic planning, revenue expansion, and future growth initiatives. Compensation Salary will be no bar for the right candidate, based on relevant experience, leadership capabilities.

📌 Director – Strategic Customer Acquisition (Pune)
🏢 TSL Consulting
📍 Pune