Job Description

What you get to do in this role:

- Support product sales as a technical, solution, and industry domain expert within a client-facing sales team pursuing strategic enterprise customers and prospects.
- Bring industry-specific expertise across Manufacturing, Retail, IT/ITES, and/or Telecommunications, with the ability to understand industry operating models, customer journeys, service operations, business processes, technology landscapes, and transformation priorities.
- Translate industry challenges into compelling solution narratives by connecting business outcomes, customer experience, workflow transformation, automation, data, and AI with ServiceNow capabilities.
- Lead executive and technical discovery workshops to uncover customer priorities, operational challenges, transformation opportunities, and desired business outcomes.
- Develop and deliver compelling product demonstrations and solution experiences that reflect real industry scenarios and end-to-end business processes, rather than feature-led demonstrations.




- Engage credibly with senior business stakeholders, CIO/CTO/CBO organizations, enterprise architects, operations leaders, and transformation teams.
- Develop robust client and partner relationships and establish yourself as a trusted advisor throughout the sales cycle.
- Develop solution architectures that demonstrate how ServiceNow integrates with a customer's broader enterprise technology ecosystem, including CRM, ERP, contact center, data, integration, and AI platforms.
- Articulate the role of AI, Agentic AI, automation, workflow orchestration, and data in transforming industry-specific processes and customer experiences.
- Stay current on competitive positioning, industry trends, emerging technology, AI developments, and market differentiation.
- Represent ServiceNow at executive briefings, customer workshops, conferences, industry forums, user groups, partner events, and trade shows.

📌 Sr Advisory Solution Consultant - MRD (Gurugram)
🏢 ServiceNow
📍 Gurugram