Job Description

- Oversee the daily operations of the Front Office department, ensuring smooth functioning and exceptional guest service.

- Manage and motivate front office team members, providing guidance, support, and leadership to achieve departmental goals.

- Ensure effective check-in and check-out procedures, maintaining high standards of guest satisfaction and service excellence.

- Handle guest inquiries, complaints, feedback, and special requests promptly and professionally.

- Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure seamless guest experiences.

- Monitor room availability, occupancy levels, room allocation, and inventory to maximize operational efficiency and revenue.

- Ensure accurate guest registration, billing, cashiering, and settlement procedures in accordance with hotel policies.

- Implement and maintain Front Office standard operating procedures (SOPs), ensuring compliance with hotel standards and brand guidelines.

- Supervise reservations, room assignments, guest profiles, and VIP arrangements to ensure personalized guest service.

- Conduct regular inspections of the Front Office and guest-facing areas to maintain cleanliness, presentation, and service standards.

- Prepare and analyze daily operational reports, occupancy reports,



revenue statistics, guest feedback, and departmental performance reports.

- Assist in recruiting, training, coaching, and evaluating Front Office team members to enhance their skills and performance.

- Monitor guest satisfaction scores and implement corrective actions to improve service quality and guest experience.

- Ensure proper handling of guest complaints, billing discrepancies, and service recovery situations.

- Coordinate with the Sales and Revenue Management teams to support room revenue optimization and achieve occupancy targets.

- Ensure the confidentiality and security of guest information, hotel records, cash, and other sensitive documents.

- Monitor departmental expenses and ensure the effective utilization of resources while maintaining service quality.

- Ensure compliance with hotel safety, security, emergency response, and guest privacy procedures.

- Conduct regular briefings and departmental meetings to communicate operational updates, guest requirements, and performance expectations.

- Collaborate with the management team to develop and implement strategies that enhance guest satisfaction, operational efficiency, and overall hotel performance.

📌 Front Office Manager (Lucknow)
🏢 AccorHotel
📍 Lucknow