Job Description

Training Lead

We are looking for a highly experienced Change Management & Training Lead with over 20 years of experience to establish and scale a dedicated sub-practice for Training & Change Management within the organization.

This role requires strong expertise in organizational change management (OCM), learning strategy, and end-user enablement, with the ability to drive business adoption (BOS) across large-scale transformation programs. The ideal candidate will lead the design and execution of end-user training frameworks, communication strategies, and change adoption initiatives, ensuring seamless transition and sustained value realization.

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Key Responsibilities

1. Practice Development & Strategy

• Define and establish a Training & Change Management sub-practice, including vision, offerings, and roadmap

• Develop service frameworks, methodologies, and reusable assets for:

o Organizational Change Management (OCM)

o End User Training (EUT)

o Business Adoption Services (BOS)

• Build a scalable operating model, including governance, tools, and best practices

• Identify opportunities to integrate change management into enterprise transformation programs

• Drive continuous improvement and maturity of the practice

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2. Change Management Leadership

• Lead end-to-end change management strategy and execution across large transformation initiatives

• Conduct change impact assessments, stakeholder analysis, and readiness assessments

• Develop and execute change strategies, communication plans, and adoption roadmaps

• Ensure alignment between business objectives and change initiatives

• Monitor and track adoption metrics, business outcomes, and change effectiveness

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3. Training Strategy & Execution





• Define enterprise-wide training strategy and learning frameworks

• Design and implement end-user training programs (role-based, system-based, and process-based)

• Develop training materials, e-learning modules, and digital adoption tools

• Ensure effective training delivery models (instructor-led, virtual, on-demand)

• Drive training effectiveness measurement through feedback, assessments, and adoption KPIs

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4. Business Adoption & Transformation Enablement

• Drive Business Ownership & Adoption (BOS) for new systems, processes, and platforms

• Ensure smooth transition of users from legacy to new systems

• Establish adoption frameworks ensuring high user engagement and productivity

• Collaborate with program teams to ensure change and training are embedded into delivery lifecycle

• Enable sustained adoption and continuous user support mechanisms

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5. Stakeholder & Client Engagement

• Act as a trusted advisor to senior stakeholders, business leaders, and clients

• Lead change workshops, training sessions, and leadership alignment meetings

• Collaborate with program managers, architects, and business teams to align change initiatives

• Manage complex stakeholder landscapes and ensure effective communication

• Support RFPs, proposals, and solutioning for change management and training services

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6.



Governance & Quality Assurance

• Establish and enforce change management governance frameworks

• Define and track KPIs for change success, training effectiveness, and business adoption

• Ensure quality and consistency of training content and change deliverables

• Conduct periodic reviews, audits, and health checks for ongoing initiatives

• Mitigate risks related to user adoption, resistance, and organizational readiness

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7. Technology & Tools Enablement

• Leverage tools for learning management systems (LMS), digital adoption platforms (DAP), and content management

• Integrate automation, analytics, and AI-enabled learning tools into training delivery

• Utilize data-driven insights to improve change strategies and training outcomes

• Stay updated with emerging trends in learning technologies and change management practices

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Preferred Experience

• Proven experience in building and scaling a Change Management & Training practice

• Strong track record in large-scale digital transformation programs

• Experience in domains like Travel, Transportation, Hospitality, or Enterprise IT (preferred)

• Exposure to ERP, CRM, or large enterprise platform implementations

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Key Competencies

• Strategic thinking and execution capability

• Solid leadership and team-building skills

• Expertise in driving user adoption and behaviour change

• Excellent communication and stakeholder management

• Ability to operate in complex, multi-program environments

• High ownership and influence without authority

Skills:- OCM, Change Management, Organizational change management and Training and Development

📌 Training Lead (Bengaluru)
🏢 ThomasMount Consulting
📍 Bengaluru