Location:
Mohali (Chandigarh Tricity), on-site, full-time

Experience:
3 to 6 years, at least 2 in client servicing at a digital marketing agency The role in shortYou will be the main point of contact for a small group of 3 to 5 client accounts. You run their client calls, plan and track their monthly work with our specialist teams, check the work before it reaches the client, and make sure every client gets what we promised, on time. You don't do the execution yourself. Our SEO, social media, ads, design, video and tech specialists do. You make sure it happens, and that it's right. This role is for you if you've handled client accounts at a digital marketing agency, you understand marketing well enough to brief and check the work, and you're very organised. We are looking for someone who can exercise authority, is dependable, solution oriented and someone who can actually “handle” stuff. The role requires you to independently deal with demanding clients, handle behaviour issues with the team and with clients, handle pressure, and most importantly to ensure that the client scope for the month gets completed and the monthly invoice gets paid. This role is not for you if your background is IT project management, sales only, or SaaS customer support without marketing. About Content VistaContent Vista is a growth marketing agency based in Mohali, working with B2B and B2C businesses. For over 8 years, our team of 20+ has helped clients in India, the UK, the UAE and the US grow through SEO, content, social media, paid ads, video, websites, lead generation and marketing automation. What you will do
• Own your clients. Be the main contact for your 3 to 5 accounts.



Lead the weekly and monthly client calls, and bring in a specialist when something technical needs explaining.
• Plan the month. Take each client's agreed monthly plan and turn it into dated tasks, one task per line, on your client dashboard.
• Track every day. Know what's happening on every task, spot delays early, and follow up with the team before a date slips.
• Check before it goes out. Make sure every deliverable matches what the client asked for and what was agreed, after our team leads have approved the craft.
• Report. Send each client a weekly update and a monthly report that explains results clearly.
• Handle changes properly. Know the difference between a revision and recent work. Log extra requests and get them priced, rather than quietly absorbing them.
• Chase client inputs. Get the approvals, access and content you need from the client, early and in writing.
• Keep and grow your accounts. Look after renewals, and spot where a client would benefit from more of our services.
• Know your numbers. Understand the revenue and cost of your client group, and help keep it healthy.
• Scope and raise staffing requirements for your pod. What we are looking forMust have
• 3 to 6 years of experience,



with at least 2 years in client servicing or account management at a digital marketing agency
• Has handled at least 3 clients at the same time
• Understands social media, ads, SEO and content, and design and video well enough to brief and check the work
• Very organised: trackers, dashboards or project tools like Asana, ClickUp, Trello or Google Sheets
• Calm and clear in difficult client conversations
• Excellent written and spoken English Good to have
• International clients (UK, US, UAE)
• Both B2B and B2C clients
• Understands marketing numbers: leads, cost per lead, traffic, engagement
• Experience preparing client reports and presentations Not needed
• Hands-on execution skills. Our specialist teams do the work. How success is measured
• Your clients get what we promised, on time
• Little work sent back by clients
• Your clients renew and grow with us
• Problems caught by you before the client notices
• Clear, on-time weekly updates and monthly reports Why join us
• Own a small, focused group of accounts: no juggling 15 clients
• Specialist teams behind you, so you can focus on the client
• A clear path to Client Servicing Lead
• [Performance incentive linked to your accounts]

Working hours
Monday to Friday, 11 AM to 6 PM, at our Mohali office. Some Saturdays may be working days. Occasional calls outside these hours with international clients.

How to apply
Apply with your CV and answer the short screening questions. Applications without answers are not reviewed.

📌 Client Servicing Manager — Digital Marketing Agency (India)
🏢 Content Vista
📍 India