Company Description Vans Electronics is a trusted provider of electronic components sourcing and end-to-end supply chain solutions for OEMs, manufacturers, and businesses across India. The company focuses on high-quality components, reliability, cost efficiency, and timely delivery to support diverse production needs. With expertise in procurement, vendor development, import and export solutions, and bulk order fulfillment, Vans Electronics connects global manufacturers with Indian businesses. A strong vendor network and deep industry experience enable seamless, efficient sourcing and consistent supply. The organization is committed to quality assurance, competitive pricing, and long-term customer satisfaction, making it a reliable partner for startups and large-scale manufacturers alike. Role Description The Senior Customer Service Executive will manage day-to-day customer interactions, ensuring prompt resolution of inquiries, issues, and service requests for key business accounts. This full-time, in office role is based in Noida and involves overseeing customer service processes, monitoring service quality, and maintaining high levels of customer satisfaction. Responsibilities include handling escalations, coordinating with internal teams such as sales, logistics, and procurement, and ensuring accurate communication of order status, delivery timelines, and product information.



The role requires maintaining service documentation, tracking performance metrics, and contributing to continuous improvement of customer service workflows. The Senior Customer Service Executive will also support customer relationship building, assist in onboarding new clients, and provide feedback to management on customer needs and trends. Qualifications
• Strong Customer Service and Customer Support skills, with experience handling inquiries, complaints, and escalations.
• Proven ability in Customer Service Management and Customer Satisfaction, including tracking service metrics and implementing improvements.
• Excellent Interpersonal Skills, with the ability to communicate clearly and professionally with diverse stakeholders.
• Previous experience in B2B electronics, supply chain, or related industries is highly beneficial.
• Solid problem-solving, analytical, and time-management abilities, with attention to detail and accuracy.
• Proficiency in standard office software and customer service tools or CRM systems.
• Bachelor’s degree in business, commerce, or a related field, or equivalent practical experience.
• Comfort working on-site in a fast-paced environment in Noida and collaborating across cross-functional teams.

📌 Senior Customer Service Executive (Noida)
🏢 Vans Electronics
📍 Noida