Company: Couch Commerce Pvt. Ltd. | Fang Oral Care

Location:
Dombivli, Maharashtra (Work from Unit) Openings: 4

Job Type
Full-time | On-site

Experience:
0–2 Years

About the Role
Fang Oral Care is looking for detail-oriented and customer-focused professionals to manage customer queries through email, chat, helpdesk platforms and online marketplaces. This is a strictly non-voice role. No calling involved.

Key Responsibilities
• Manage and resolve customer tickets received through email, chat, Amazon, Flipkart and social media.
• Handle order, delivery, return, refund and replacement queries.
• Coordinate with warehouse and logistics teams for timely resolutions.
• Ensure timely responses, follow-ups and ticket closures within defined TATs.
• Maintain accurate ticket records and share daily status reports.
• Escalate unresolved issues to the concerned teams. Requirements




• Graduate preferred; 12th pass candidates with relevant experience may apply.
• Freshers and candidates with up to 2 years of experience are welcome.
• Solid written English communication skills; Hindi/Marathi is an advantage.
• Typing speed of 30+ WPM with good accuracy.
• Basic knowledge of Excel, Google Sheets and email.
• Good problem-solving, multitasking and follow-up skills. Good to Have
• Experience in e-commerce, D2C or customer support.
• Familiarity with Shopify, Amazon Seller Central or helpdesk tools.
• Candidates residing near Dombivli, Kalyan or Thane preferred. Working Days: 6 days/week | General Shift

Salary:
Competitive, based on experience and skills. ?

How to Apply
?Interested candidates can share their updated resume via email: ? [email protected] ? [email protected]

📌 ? WE’RE HIRING | TICKET MANAGEMENT EXECUTIVES (Thane)
🏢 Fang Oral Care
📍 Thane