Location:
Pune / Hyderabad Employment Type: Full time Shift: 24/7 Rotational Shifts, including Night Shifts Job Overview We are looking for an experienced L1 Production Support Engineer with hands-on expertise in SQL, Python, and Google Cloud Platform (GCP). The candidate will be responsible for monitoring production systems, troubleshooting data-related issues, analyzing logs, and managing incidents to ensure smooth application operations.
Key Responsibilities
• Provide L1 production support for data-related applications and services.
• Monitor production systems, identify issues, and perform initial troubleshooting.
• Execute SQL queries to investigate data discrepancies and resolve data-related issues.
• Troubleshoot GCP services, including BigQuery, Bigtable, Pub/Sub, and Cloud SQL.
• Use Python to support Dataflow troubleshooting and understand Airflow failures and logs.
• Monitor ETL workflows and review Standard Operating Procedures (SOPs) for data-related applications.
• Analyze application logs, identify root causes of common issues, and escalate complex incidents to L2/L3 teams.
• Manage incidents, service requests, and tickets in accordance with IT service management processes.
• Maintain incident documentation and follow established support procedures.
• Ensure adherence to SLAs and smooth production operations. Required Skills and Qualifications
• Minimum 4+ years of experience in production support or a similar technical support role.
• Hands-on experience with SQL querying, including:
• Filtering and data retrieval.
• INNER JOIN and LEFT JOIN with NULL handling.
• UNION and set operations.
• Analytical queries and data troubleshooting.
• Practical experience with Python for troubleshooting and log analysis.
• Working experience with GCP services, including:
• BigQuery
• Bigtable
• Pub/Sub
• Cloud SQL
• Understanding of Dataflow troubleshooting and Apache Airflow failures and logs.
• Basic understanding of ETL processes and data pipelines.
• Knowledge of incident management and IT service management processes.
• Ability to troubleshoot production issues, document findings, and escalate incidents appropriately.
• Willingness and ability to work in 24/7 rotational shifts, including night shifts. Preferred Skills
• Experience with ServiceNow or similar IT service management tools.
• Exposure to production monitoring, incident tracking, and SLA management.
• Experience supporting cloud-based data applications and workflows.
📌 Production Support Engineer (Hyderabad)
🏢 True Tech Professionals
📍 Hyderabad
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