KEY RESPONSIBILITIES
• Sales Support: Coordinate sales activities, handle client inquiries, prepare quotations, invoices, and sales documentation.
• Order Management: Process and track customer orders from inquiry to delivery, ensuring accuracy and timely fulfillment.
• Client Relationship Management: Follow up on leads, maintain client relationships, and resolve customer concerns.
• Team Coordination: Coordinate with sales, design, production, logistics, and service teams for smooth order execution.
• Reporting & Documentation: Maintain accurate CRM records, sales reports, customer details, and transaction records.
• Inventory Coordination: Monitor stock availability and coordinate material requirements with inventory and procurement teams.
• After-Sales Support: Handle customer complaints, warranty claims, and post-installation issues.
• Payment Coordination: Track customer payments, coordinate invoicing, and follow up on outstanding dues.