Role description Workforce Management WFM Manager Role Purpose To own workforce planning capacity management forecasting scheduling and staffing strategy for the 24x7 sales operation while ensuring the business remains adequately staffed to achieve client commitments

Key Responsibilities
Forecast callchat demand and staffing requirements Build monthly weekly and daily staffing plans Create and manage rosters across 24x7 operations Manage shrinkage planning and staffing optimization Drive occupancy utilization and staffing efficiency Partner with Operations Managers and Leadership Teams Publish workforce reports and business insights Identify staffing risks and mitigation plans Preferred Experience 8 years in Workforce Management or Contact Center Operations Solid experience in forecasting capacity planning and scheduling Experience supporting 24x7 global operations Strong stakeholder management and reporting skills Advanced reporting and workforce planning capabilities

📌 Senior Engineer (Hyderabad)
🏢 LTM
📍 Hyderabad