Company Description AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing services. Our services include Turnkey Projects, Structured cabling solutions, Networking and security Solutions, Server and backup Solutions, and Dedicated IT resources (FMS) to manage customers IT Infra and IT users.

Location:
Pune ( Onsite + Work from Home
- Night sift) Responsibilities
• Attend IT Service requests raised by Users via telephone, email, or ticketing tools.
• Experience and knowledge to understand the IT Service request and prioritization.
• Troubleshoot and attempt to resolve the IT service request. communicate with seniors, use remote control sessions, and connect with the manufacturer for incident resolution.
• Installation and troubleshooting Microsoft OS Version and Microsoft Office Version and Authorized Desktop Application.
• installation of applications as per the user requirements according to IT policy & compliance.
• Connect with Network peripherals such as printers and scanners.
• Experience & knowledge about Troubleshooting and support on software (Microsoft Office, Adobe products, backup, and other proprietary software)
• Experience in configuring Email ( O365 ) and email client services.
• Able to create user profiles and users in the AD setting.




• Alignment with User requirements and system functionality
• Monitoring LAN Traffic and updating in the daily/weekly Report.
• Monitor the Switch Port Status of uplink and other critical interfaces.
• Monitor and configure aspects like IP address, subnet mask, DNS settings, etc.
• Wi-Fi configuration
• Basic Switch configuration and V-LAN configuration activity.
• Any Documentation and change request updates in a standardized format.
• Knowledge & managing on DNS, DHCP, and Windows clustering
• Knowledge & experience for the setup and maintenance of Windows Server Edition.
• Knowledge and management of network storage devices and RAID Configurations.
• Antivirus and Backup management.
• Skills
• Strong troubleshooting skills for end computing devices
• Good communication skills and ability to converse fluently in English and Hindi
• Excellent problem-solving and troubleshooting skills
• Excellent customer service and communication skills
• Ability to work independently and as part of a team Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field
• Diploma / BSc – IT / MSc – IT
• Global certification will be an added advantage. Experience •3
- 6 years of Experience.

📌 IT Support Engineer –/ (Pune)
🏢 AppsTech Solution
📍 Pune