About Birlasoft: Birlasoft is a global technology company enabling “next-generation” digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering “future-ready” solutions that enhance agility, resilience, and customer experience. Part of the CKA Birla Group and led by Chairman Mrs. Amita Birla, Birlasoft’s nearly 12,000 professionals drive innovation while building a diverse, inclusive, and learning-oriented culture. With a solid focus on sustainability and long-term value creation, Birlasoft transforms enterprises and communities, earning its reputation as a trusted partner and one of the best places to work. Role: Specialist
- Process Excellence

Location:
Noida /Pune

Experience:
3-5 Years Role &

responsibilities:
SPECIALIZATION
- Operations
• Work on strategic initiatives at the organization level by analyzing the problems and implementing the improvements.
• Well versed to understand costing model of different type of projects and come up with the improvements in profitability.
• Drive a strong, foundational business excellence delivery model across BUs via adoption of the organizational Quality Management System




• Support Delivery teams to drive BE initiatives-process improvements/ automation, track quality at project (account and BU level), raise red flags and propose plans to mitigate risks,
• Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
• Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
• Ensure compliance to signed off SOWs (SLAs, Metrics etc.) and ensure no associated penalties levied on the process
• Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
• Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
• Monitor tools usage across Project /Program Management, Productivity Improvement, Project sizing and estimations and drive improvement to strengthen dependency on the tools for delivery success
• Identify and propose predictive metrics basis the organization capability baselining/delivery capabilities to track project quality and SLA slippage, identify potential issues, track actions and closures
• Organization level communication on the initiatives taken and working on change implementation.

📌 Specialist - Process Excellence (India)
🏢 Birlasoft
📍 India