Location:
- Gurgaon Key Responsibility (i) Managing customer complaints Coordinating with dealers, Regional team, Call Centre and related departments (Quality, Parts/ Sales Support/ marketing etc) to address and close complaints within target days) (ii) Strengthening Dealer CRM through Training & Review (iii) Ensuring actions to reduce complaints for the zone (Critical dealer review, Process correction/ training etc.) (iv) Zonal reviews (v) Escalation Management Skill Set 1. Good communication skills (English/ Hindi) 2. Productive in excel & ppt 3. Team player 4. Basic Automobile Technical know-how 5. Positive attitude 6. Empathy & Customer centric approach 7. Efficient time management Education & Experience 1. Preferably from Automobile background 2. Graduate preferably B.
Tech/ Engineering Diploma 3. Prior experience of Customer Support / Regional service / Process quality
📌 Customer - Support (Gurugram)
🏢 EduRun Group
📍 Gurugram
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