About Senior Customer Success Team Lead : We are looking for a Senior Customer Success Team Lead to own strategic client relationships while mentoring a team of Customer Success professionals. This is a high-impact, hybrid role combining individual account ownership with team leadership, focused on e-commerce performance marketing clients. You will drive client growth, lead escalations, improve processes, and collaborate with cross-functional teams to deliver exceptional campaign performance. Your day to day responsibilities shall encompass: ● Own and grow a portfolio of high-value e-commerce performance marketing accounts ● Lead strategic client conversations, including campaign strategy, QBRs, account growth, renewals, cross-sell, and upsell opportunities ● Mentor, review, and guide junior Customer Success/Account Management team members ● Act as the primary escalation owner, proactively managing account health, delivery risks, and churn signals ● Build and standardize Customer Success processes, SOPs, playbooks, onboarding workflows, reporting cadences, and documentation ● Ensure seamless client onboarding and collaborate with Campaign Management, Media ● Buying, Creative, Analytics,



and Sales teams to drive successful outcomes What you’ll need to succeed in the role: ● 2–4 years of Customer Success or Account Management experience in AdTech, MarTech, SaaS, or Performance Marketing, managing e-commerce clients. ● Strong understanding of Google Ads, Meta Ads, Google Analytics, with experience driving campaign strategy, QBRs, renewals, account growth, upsell, and cross-sell. ● Proven ability to own client relationships, lead escalations, mentor junior team members, and collaborate with Campaign, Creative, Media, and Analytics teams. ● Experience building or improving Customer Success processes, SOPs, playbooks, client onboarding, and reporting frameworks in a quick-paced environment. ● Hands-on experience with Notion, Asana, Trello, Monday.com, or ClickUp; familiarity with HubSpot, AppsFlyer, Branch, Trackier, DSP/Programmatic, or Hyperlocal Advertising is a plus. ● Strong communication, stakeholder management, problem-solving, and ownership
• mindset, with the ability to thrive in ambiguous, high-growth environments.

📌 Customer Success Manager (Pune)
🏢 SyncUp
📍 Pune