? We’re Hiring: International Technical Support Specialist ?

Location:
Gurgaon (Work from Office) ? Shift: Rotational (including Night Shift) ? Working Days: 5 Days a Week ?

Key Responsibilities
• Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
• Communicate professionally with global customers via ticketing systems
• Handle and manage customer escalations effectively
• Collaborate with internal global teams to deliver high-quality support
• Take ownership of issues and ensure timely resolution
• Perform root cause analysis for reported incidents
• Generate and deliver reports on learning usage and customer requests
• Provide feedback to product/technical teams for continuous improvements
• Ensure GDPR compliance across processes
• Contribute to process improvements and efficiency ? Desired Candidate Profile:




• 2–4 years of experience in BPO/Call Centre (international voice/blended process)
• Bachelor’s degree in technical field (BCA / B.
Tech / B.
E.)
• Strong experience in customer handling & escalation management
• Excellent verbal & written English communication skills
• Comfortable working in rotational/night shifts ✨ Perks &

Benefits:
• Both-side cab facility (within hiring zone)
• 5-day work week
• Global exposure & cooperative work environment ? Interested? Apply Now ? Jasleen.2.
[email protected] ? (phone hidden) #Hiring #TechnicalSupport #CustomerSupport #BPOJobs #GurgaonJobs #NightShiftJobs #ITSupport #CareerOpportunity #JobOpening #JobsInIndia #ImmediateHiring #SupportJobs

📌 Technical Support Specialist (Gurugram)
🏢 Niit
📍 Gurugram