About Holidays Carnival Group Holidays Carnival Group is a B2B travel company specializing in UK and European destination management services. We work with international travel agents and tour operators to deliver seamless travel experiences through reliable ground services, strong supplier partnerships, and efficient operational management. We are looking for an experienced and commercially driven Head of Operations to lead our UK and Europe travel operations, manage supplier relationships, supervise the operations team, and ensure operational excellence, customer satisfaction, and profitability.

Key Responsibilities
• Travel Operations Management: Oversee confirmed travel files from quotation handover to trip completion, ensuring smooth execution and timely service delivery.
• FIT, Group & MICE Operations: Manage travel arrangements, hotel bookings, transportation, sightseeing, transfers, and other ground services across the UK and Europe.
• Supplier & Vendor Management: Build and maintain relationships with European DMCs, hotels, transport providers, and sightseeing operators. Negotiate competitive rates and ensure service quality.
• Commercial & Financial Management: Monitor operational costs, manage budgets, optimize costing, control expenses, and protect profit margins.
• B2B Client Relationship Management: Maintain solid relationships with international travel agents, tour operators, and other travel partners.
• Crisis & Escalation Management: Handle emergencies, last-minute changes, service disruptions, complaints, and operational escalations efficiently.
• Team Leadership: Lead, mentor, and supervise a team of 6–7 operations professionals, ensuring accountability, productivity, and service excellence.
• Process Improvement: Establish efficient workflows, minimize operational errors,



and strengthen coordination between Sales, Quotation, and Operations teams.
• Quality Control: Monitor supplier performance, service standards, booking accuracy, and overall client satisfaction.
• Operational Reporting: Track operational performance, identify improvement opportunities, and report key issues and performance indicators to management. Required Qualifications & Experience
• 5–10+ years of experience in international travel operations, preferably with a European DMC, B2B travel company, or tour operator.
• Strong knowledge of UK and European destinations, travel circuits, logistics, and ground-handling operations.
• Proven experience managing FIT, group tours, and MICE operations.
• Established network of European suppliers, including hotels, DMCs, transport companies, and sightseeing operators.
• Strong understanding of travel costing, budgeting, supplier negotiations, operational expenses, and profit margins.
• Previous experience managing and leading an operations team.
• Excellent communication, coordination, negotiation, and problem-solving skills.
• Ability to manage multiple travel files, meet deadlines, and handle high-pressure situations effectively. Preferred Candidate Profile The ideal candidate is a proactive and commercially focused operations leader who can independently manage complex European travel operations, develop strong supplier partnerships, lead a team, and deliver reliable, high-quality services to international B2B travel partners. What We’re Looking For Someone who combines strong operational expertise, commercial awareness, supplier management, and team leadership to help scale our UK and Europe DMC operations.

Location:
Current Delhi, India

Job Type
Full-time Apply Now: www.hcgukeuropedmc.com/jobs/head-of-operations-europe-delhi

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🏢 Holidays Carnival Group
📍 India